Budget carrier AirAsia cancels flights both its domestic and international flights to from Clark, Pampanga, and Manila. AirAsia said it understands the urgency of client queries related to the current health situation and any changes to their travel plans. The airline said it made it a priority to persistently work with various partner organizations, including banks, to address guests’ concerns instantly.
In an advisory, AirAsia said international flights to from the Ninoy Aquino International Airport and Clark International Airport will be canceled beginning March 20 until April 14. The airline had also canceled all of its domestic flights until April 14 from both airports.
The AirAsia cancelations have been with the Philippine government’s directive imposing travel constraints as a result of the current public health situation. International airfields in Luzon have been given a 72-hour window to adapt all of the foreigners seeking to exit the country, after which all gateways from the mainland could be closed. The whole of Luzon was placed under an improved community quarantine at midnight. On Tuesday, March 17, as dictated by President Rodrigo Duterte on Monday night. AirAsia said domestic and worldwide flights from its other hubs in the Philippines, Kalibo, and Cebu, had likewise been pinpointed, dates of that follow directives of local government units.
The carrier was making provisions for guests influenced by the flight cancellations and travel constraints following the Philippine government’s latest directive, as follows:
– Move flight: One-time flight shift to a brand new travel date on the same itinerary in 90 calendar days from the initial flight date without additional cost, subject to seat availability.
– Charge account: Keep the value of your fare on your AirAsia BIG Loyalty accounts for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your trip with us. The actual travel dates could be after the expiration date, so long as our flight schedule is out.
– Full refund: get a refund to your original payment way of the sum equivalent to your booking.
It encouraged all booked guests to visit support.airasia.com and speak to AVA for 24/7 assistance. They may also reach AirAsia Philippines’ emergency hotline at (02) 8722-2742 or o check their flight status at airasia.com/flightstatus for live updates.
AirAsia passengers are also advised that changes to travel plans can be made with AirAsia even after the community quarantine period, it stated. AirAsia added that the safety and well-being of their guests and Allstars is a top priority. AirAsia is complying with advice and regulations from the local authorities, civil aviation companies, international/local health agencies, including the World Health Organization, it stated. AirAsia is closely monitoring this situation and reserves the right to announce further policies in accordance with the most recent developments.