AirAsia advised Monday it would cancel all local and international flights from the Philippines in step with the extended Luzon lockdown to combat with the COVID-19 pandemic. The AirAsia flight cancellation extension was made necessary to conform with local and regional civil aviation advisories and regulations.
AirAsia guests that were affected will be advised via SMS or email, the Southeast Asian low-cost carrier said in a statement. Guests must regularly update contact information on the AirAsia web site to guarantee receipt of flight info, it said.
Guests can ask for a full refund. Those with reservations made on or before March 22, with departure dates until May 31 can avail of a flight change or credit the value of the booking for future flights that could be redeemed within 365 calendar days.
AirAsia is making provisions for guests impacted by the flight cancellations and travel constraints following the government’s latest directive. Guests with present flight reservations made on or before March 22, 2020, with a departure date till May 31, 2020, will now be capable of choosing from a wide range of choices for future flights.
What to do
Because of the AirAsia flight cancellation extension, eligible guests can choose from the following flexible travel options instantly, with AirAsia’s Artificial Intelligence chatbot named AVA or airasia.com:
- Unlimited Flight Changes: Change to any new travel date before October 31, 2020, on the same route for an infinite number of times with no extra charges subject to availability of seats, or
- Credit to account: Retain the value of the flight booking at the guest’s AirAsia BIG Member account for any future travel with AirAsia to be claimed within 365 calendar days from the date of issuance. The date of travel of the new booking can fall on any date inside the flight schedule on airasia.com.
Guests whose travel itineraries are impacted by constraints or cancellations are advised to refer to the COVID-19 Guide. For reservations made by travel agents, including online travel agents, refund requests must be made through the various travel agents.
Guests must visit support.airasia.com and talk to AVA for 24/7 assistance. Guests may also contact AirAsia Philippines emergency hotline at 8722-2742.
Affected guests are advised that changes to travel itineraries might be made with AirAsia, even following the community quarantine period. For their convenience, guests might utilize AirAsia’s online service team. Or they visit AirAsia’s office as needed once constraints have been lifted.
The airline stated that it is having a higher than average volume of inquiries and requests currently following the COVID-19 outbreak. It continues to do everything it may to best help any guest impacted by a disrupted service in these difficult times and thank them for their patience.
AirAsia understands the urgency of client queries relating to the present health situation and any change in travel plans. AirAsia has made it a priority to routinely work with various partner organizations, including banks, to address guests’ concerns instantly.
The budget airline assures the safety and wellbeing of its visitors, and Allstars is the top priority. AirAsia is complying with the advisories and regulations from the local authorities, civil aviation authorities, domestic, regional and international health agencies, including the World Health Organization.