In a Cebu Pacific Cancellation travel advisory released May 12, the budget airline announced that all international and domestic airlines, including those of Cebgo, remain canceled from May 16 to 31, 2020. The Cebu Pacific cancelled flights are due to compliance with the implementation of the Modified Enhanced Community Quarantine over the national capital region.
Flying passengers booked on these canceled flights are strongly requested to manage their bookings online via the airline’s booking site. There they may choose to opt for a travel fund (with a validity of one year), take advantage of a full refund, or rebook their flights.
It is noted that the list of Cebu Pacific canceled flights has become longer due to the extended lockdown of the Enhanced Community Quarantine over Metro Manila.
Here is the complete Cebu Pacific Cancellation Travel Advisory from its website posted May 12, 2020:
All Cebu Pacific and Cebgo domestic and international flights remain cancelled from May 16 to 31, 2020. This is in line with the implementation of Modified Enhanced Community Quarantine over Metro Manila.
We encourage passengers on cancelled flights to manage their bookings online via our website, http://bit.ly/CEBmanageflight, before their scheduled travel dates. They may select any of the following options:
1. Free rebooking
Rebook to any other travel date within three (3) months. Change (rebooking) fees and fare difference are waived.
2. Full Travel Fund
Place the full cost of the ticket in a Travel Fund valid for one (1) year. Use the Travel Fund within one (1) year—either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
If the Travel Fund is not used within one (1) year, passengers can apply for a full refund.
3. Full refund
Processing of refunds for the Cebu Pacific cancellation will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.
For flights booked through a travel agent, please coordinate with them to manage the booking.
On the other hand, passengers with booked flights from June 01 to September 30 who wish to change their travel plans have the following options:
Option 1 – Rebook to any other travel date within one (1) year
Change (rebooking) fees waived, but fare difference may apply.
Option 2 – Place the full cost of the ticket in a Travel Fund valid for one (1) year
Decide and book travel within a year, for flights as far as one year ahead
Select any of these options and manage travel plans through the “Manage Booking” portal in the Cebu Pacific website (http://bit.ly/CEBmanageflight).
For more Cebu Pacific cancellation updates, please read here: bit.ly/CEBCOVID-19FAQ
We thank everyone for their support and understanding for the occurrence of these Cebu Pacific cancelled flights.
It will be noted that both Cebu Pacific and Philippine Airlines have been preparing for the eventual resumption of flights supposed to start May 16, 2020. All flights of Cebu Pacific have been canceled even earlier April 15, 2020, then extended until May 15.