Cebu Pacific cancels all flights joining AirAsia Philippines and Philippine Airlines (PAL) from April 15 to 30, 2020, brought about by the extension of the Luzon-wide lockdown.
In a statement, Cebu Pacific spokesperson Charo Logarta-Lagamon advised all affected passengers may avail of free re-booking, choose the travel fund option, of opting for a full refund. Cebu Pacific cancels flights in alignment with similar moves by flag carrier Philippine Airlines and budget airline AirAsia Philippines.
The processing of refunds will start on May 4, 2020, after the lifting of the enhanced community quarantine and may take as long as three to four billing cycles.
Cebu Pac is also giving passengers flying from May 1 to September 30 the choice to re-book their flights within one year.
Cebu Pacific April 8, 2020 Advisory
Here is Cebu Pacific’s Advisory as announced on their website:
Cebu Pacific Advisory
As of April 8, 2020, 12:00pm
Cancelled Flights from April 15 to 30, 2020
Due to the extension of the Enhanced Community Quarantine (ECQ) until April 30, Cebu Pacific flights will remain suspended from April 15 to April 30, 2020.
Passengers on cancelled flights are encouraged to take any one of the following options:
Rebook to any other travel date within three months with change (rebooking) fees and fare difference waived
2.Full Travel Fund
The Travel Fund is now valid for one (1) year. Use it to either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
If the Travel Fund is not used within one (1) year, passengers can get a full refund.
Processing of refunds will start on May 4, 2020—after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.
Flights may be managed online through the “Manage Booking” portal in the Cebu Pacific website http://bit.ly/CEBmanageflight
Furthermore, to provide added flexibility for passengers with booked flights from May 1 to September 30, but wish to change their travel plans, CEB is offering the following options, free of charge:
·Option 1 – Rebook to any other travel date within one (1) year
Change (rebooking) fees waived, but fare difference may apply.
·Option 2 – Place the full cost of the ticket in a Travel Fund, now valid for one (1) year
Decide and book travel within a year for flights as far as one year ahead
Select any of these options and manage travel plans through the “Manage Booking” portal in the Cebu Pacific website (http://bit.ly/CEBmanageflight)
For more details, please read here bit.ly/CEBCOVID-19FAQ
For customers of Cebu Pacific Cargo, please contact please contact +63288027070 or email [email protected]
We thank everyone for their support and understanding during this challenging time.
AirAsia Philippines Advisory:
In a previous report, AirAsia advised that all affected customers with confirmed bookings made before or on March 22 and with a departure date until May 31, may choose for any of the following options:
– change their flights to any new travel date before October 31 for an unlimited number of times, or
– store the value of their fare in a credit account for future use.
Philippine Airlines Advisory:
Philippine Airlines, in a similar advisory, encouraged customers to opt to convert their ticket value into a travel voucher valid for 365 days, re-book or reroute their booked flights, or avail a refund with no penalties. PAL would process changes in booking once the quarantine period has been lifted, it said. It was reported that Philippine Airlines continues its cargo flights and “ad hoc special flights” to retrieve stranded passengers.