With the extension of the strict community quarantine over Metro Manila, AirAsia Cancels flights, both domestic and international until May 31, 2020. This latest AirAsia cancellation travel advisory was announced in both its website and official facebook page.
It further advised that all affected passengers with bookings will be promptly notified via electronic mail or via text. AirAsia Philippines strongly encourages booked passengers to update their contact details using the “My Bookings” feature on the official airline website (http://airasia.com) for them to receive timely notifications.
With the AirAsia cancellation due to COVID-19 pandemic, passengers with exiting flight booked on or before May 12, 2020, with departures between March 23 to July 31, 2020, can choose from a range of extended flexibility options for future travel. These options are in view of the flight cancellations and travel restrictions in compliance with the Philippine government’s latest COVID-19 directive.
It was previously reported that AirAsia extended the credit account validity to two years or 730 days. This is in view of numerous advisories for AirAsia flight cancellations and travel restrictions due to the COVID-19 pandemic quarantine protocols.
Flying passengers can immediately opt from the following flexible travel options, using the AirAsia’s artificial intelligence chatbot AVA on airasia.com:
– Unlimited flight change: Change to any new travel date before October 31, 2020, for the same route with an unlimited number of times without any additional cost subject to seat availability; OR
– Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
Guests whose travel plans are affected by AirAsia cancel flight restrictions are advised to refer to the Covid-19 Guide. For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents.
Guests should visit support.airasia.com and speak to AVA for 24/7 assistance. Guests may also reach AirAsia Philippines’ emergency hotline at (02)8722-2742.
Guests are also advised that changes to travel plans may be made with AirAsia even after the community quarantine period. For their convenience, guests may utilize AirAsia’s online support team.
We are experiencing a higher than usual volume of queries and requests at this time following the Covid-19 outbreak. We continue to do all we can to best assist any guest affected by a disrupted service during this period and thank them for their patience.
AirAsia understands the urgency of customer queries relating to the current health situation and any changes to their travel plans. The company has made it a priority to persistently work with various partner organizations, including banks, to immediately address guests’ concerns.
AirAsia assures that the safety and wellbeing of our guests and Allstars is our top priority. AirAsia is complying with advice and regulations from the local government, civil aviation authorities, global and local health agencies, including the World Health Organization.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com.
Passengers are highly encouraged to check their AirAsia cancel flights status at airasia.com/flightstatus for live updates. Head over here for more news on AirAsia Philippines. Featured image from AirAsia Facebook Page.