AirAsia Philippines Travel Advisory COVID-19 Updated April 21, 2021
Updated AirAsia Philippines Travel Advisory COVID-19: Following the National Government’s recent announcement downgrading NCR Plus (Metro Manila, Bulacan, Cavite, Laguna, and Rizal) to Modified Enhanced Community Quarantine (MECQ), as provided for under the Inter-Agency Task Force (IATF) Resolution No. 109-A, AirAsia reminds its guests that only essential travel will be allowed until 30 April 2021.
This update was released via official AirAsia Travel Advisory COVID-19 as published on April 21, 2021
All other domestic flights to and from Manila will continue to operate subject to compliance with Local Government Unit (LGU) restrictions on frequencies and capacity.
During this period, AirAsia will be flying once weekly from Caticlan to Manila to assist stranded leisure travelers who wish to fly home from the island of Boracay.
Essential Travelers and Authorized Persons Outside Residence (APOR) include the following:
- Health/emergency frontline personnel
- Government officials and frontline personnel
- Duly authorized humanitarian assistance actors
- Persons traveling for medical/humanitarian reasons
- Persons going to the airport for travel abroad
- Persons crossing zones for work or business permitted in the zone of destination and going back home
- Returning or repatriated OFWs and other Overseas Filipinos returning to their places of residence
AirAsia guests and persons transporting them to and from the airport are also exempted from the 8:00 PM to 5:00 AM curfew.
With travel plans being fluid during the current pandemic, AirAsia offers enhanced flexibility options for guests to manage their flights. AirAsia is offering provisions for guests who wish to make changes to their flights in line with the new developments following the Philippine government’s latest directive.
Non-essential travelers coming from and going to Manila with existing flight bookings with a departure date from 22 March 2021 to 30 April 2021 can move their flight from 1 May 2021 until 30 June 2021 and will be able to select from a range of extended flexibility options for future travel.
Options available for guests with flight bookings cancelled by the airline are detailed below:
- Unlimited flight changes: Change to any new travel date before 30 September 2021 on the same route for an unlimited number of times without any additional cost, subject to seat availability; OR
- Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com
AirAsia encourages all our guests to regularly check their emails, SMS and our social media accounts for updates and preflight notifications.
Guests who need assistance may chat with AVA on the airasia super app, airasia.com or log on to support.airasia.com to make their selection.
AirAsia will continue to monitor the situation in its various domestic destinations, and will update flight schedules regularly as needed.
AirAsia’s efforts by going above and beyond the protection of its passengers against COVID-19 have earned the airline a perfect 7-star rating from Airlineratings.com.
Follow AirAsia on Twitter (@AirAsia) and Facebook for the latest updates, or contact our customer support team at support.airasia.com.
Updated AirAsia Philippines Travel Advisory COVID-19 (March 29, 2021)
In light of the Enhanced Community Quarantine (ECQ) restriction within NCR Plus (Metro Manila, Bulacan, Cavite, Laguna, and Rizal), AirAsia reminds its guests that only essential travel will be allowed until 04 April 2021, as mandated by the Inter-Agency Task Force (IATF) Resolution 106-A.
Domestic flights to and from Manila will continue to operate subject to compliance with Local Government Unit (LGU) restrictions on frequencies and capacity.
Essential Travelers and Authorized Persons Outside Residence (APOR) include the following:
- Health/emergency frontline personnel
- Government officials and frontline personnel
- Duly authorized humanitarian assistance actors
- Persons traveling for medical/humanitarian reasons
- Persons going to the airport for travel abroad
- Persons crossing zones for work or business permitted in the zone of destination and going back home
- Returning or repatriated OFWs and other Overseas Filipinos returning to their places of residence
Meanwhile, effective as of today until further notice, Zamboanga City enforces a temporary suspension on all commercial flights from Manila bound for Zamboanga City with the exemption of Hybrid Flights (cargoes and outbound passengers), to include connecting flights from Cebu or Davao that had its flight origin from Manila with passengers enroute to the city.
AirAsia Spokesperson Steve Dailisan said, “AirAsia will continuously monitor the situation and make sure our guests will be able to fly home safely during Holy Week. We also ask our guests to regularly check their email for preflight notifications, download the AirAsia super app and visit AirAsia social media pages for up-to-date flight advisories.”
With travel plans being fluid during the current pandemic, AirAsia offers enhanced flexibility options for guests to manage their flights. AirAsia is offering provisions for guests who wish to make changes to their flights in line with the new developments following the Philippine government’s latest directive.
Guests coming from and going to Manila with existing flight bookings with a departure date from 22 March 2021 to 4 April 2021 can move their flight from 5 April 2021 until 30 June 2021 and will be able to select from a range of extended flexibility options for future travel.
Updated AirAsia Philippines Travel Advisory COVID-19: Options available for guests with flight bookings cancelled by the airline are detailed below:
- Unlimited flight changes: Change to any new travel date before 30 June 2021 on the same route for an unlimited number of times without any additional cost, subject to seat availability; OR
- Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com
Guests who need assistance may chat with AVA on the AirAsia super app, airasia.com, or log on to support.airasia.com to make their selection.
This update was released via official AirAsia Philippines Travel Advisory COVID-19 as published March 29, 2021.
Updated AirAsia Philippines Travel Advisory COVID-19 as of March 22, 2021
In line with the recent guidelines under Resolution No. 104 by the IATF, AirAsia assures guests of its regular flight operations inbound and outbound Manila to domestic destinations for essential travelers.
For complete details on the latest IATF resolution, visit https://bit.ly/3lzrtIp
Essential travelers must present valid documents and comply with travel requirements by their respective Local Government Units.
This update was released via official AirAsia Travel Advisory COVID-19 as published today, March 22, 2021
For Non-Essential travelers coming from and going to Manila with existing flight bookings with a departure date from March 22, 2021 to April 04 2021, AirAsia offers enhanced flexibility options to move their flight from April 05, 2021 to June 30, 2021 and will be able to select from a range of extended flexibility options for future travel.
AirAsia Philippines Travel Advisory COVID-19 Passengers’ Options for Cancelled Flight Bookings
Options available for guests with flight bookings cancelled by the airline are detailed below:
- Unlimited flight changes: Change to any new travel date before 30 June 2021 on the same route for an unlimited number of times without any additional cost, subject to seat availability. Find out more at http://bit.ly/3lyN6bN
- Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com. Find out more at http://bit.ly/2PdrAgu
Guests who need assistance may chat with AVA on the airasia super app, airasia.com or log on to support.airasia.com to make their selection. The above guest information is only applicable for direct online bookings made via the AirAsia super app or airasia.com.
For group bookings or those made with travel agents, guests are advised to refer to their respective booking agents for further assistance.
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